Recent Posts

Meet our Team - Cody Matthews

11/16/2016 (Permalink)

General Meet our Team - Cody Matthews Production Manager, Cody Matthews

Cody is a southern boy who isn't afraid to get his hands dirty doing what he loves. As our Production Manager, he enjoys leading our restoration team and learning more about the industry every day.

Cody is a huge asset to our team with his unwillingness to quit and his go-getter personality. He goes out of his way to do everything his team does and more. He sets a strong example of what a leader should be.

Cody carries those same principles to his life outside of SERVPRO as well. On the weekends, he works hard to help his dad with landscaping and construction projects. When he gets a bit of free time, he hunts and fishes with all his best guy friends that he grew up with in Dunn, NC. Cody rarely rests and we always wonder if he ever truly sleeps. The guy is an expert at operating efficiently with no down time in sight.

As we head into the Thanksgiving season, we get to reflect on the incredible people that we have here at our franchise. We truly couldn't be successful without them.

Meet Our Team - Kathleen

9/21/2016 (Permalink)

Here at SERVPRO of Fayetteville, we want all of our customers to know how much we care about them. The first step we take is answering the phone with care and compassion, knowing that the person on the other end of the line could be having one of the worst days of their life.

Our Office Manager, Kathleen Emond, is the one who takes charge and informs our customers about what we have to offer and how we can make their disaster "Like it never even happened." Kathleen has been with SERVPRO for 5 years and has 15+ years of restoration experience under her belt. She has worked in the field and in the office so there is not much she hasn't seen and there is no situation she cannot mediate and restore for our customers. 

However, there is more to Kathleen than just her restoration and specialty cleaning knowledge. Kathleen is an Army brat who eventually ended up in Pensacola, Florida where she calls home. Although she loves Florida, her son gave her 2 beautiful grandchildren that brought her to Fort Bragg in 2010 and she has never looked back. 

Kathleen and her husband enjoy spending time with their family whenever possible. They also enjoy being active in the local Moose Lodge. Kathleen's hobbies that take up the most time outside of work are camping, laughing, swimming, music and dancing like nobody is watching!

Now that you know a little bit more about Kathleen, we hope you feel more than comfortable calling our office in your time of need. We will take care of you and your family like they are our own! 

Online Book Club - Inaugural Meeting

8/29/2016 (Permalink)

There are three types of people in the world:

1. People who LOVE books and who love to discuss them with a group of people who read as much as they do and who have all the time in the world to devote to their passions.

2. People who hate books, who hate people and who hate discussing.

or 3. People who enjoy reading and discussing but simply do not have time to pick up their kids, make dinner, work out, have a social life AND make it to a group that meets in person once a month. 

Life is hard and it's hectic, so SERVPRO of Fayetteville decided to create a book club that will satisfy even the most busy person (unless you're #2 on the list above and then there's just no satisfying you with any type of book club). 

An online book club is similar to an in-person book club in the fact that a book is assigned and you get the chance to share your views on it once a month. However, the difference is that you can comfortably come to our online book club in your pajamas while eating a pint of your favorite Ben and Jerry's ice cream.

First, you will travel to this link to get to where the discussion will take place on Wednesday, October 12th at 6:30 PM. We are going to be discussing "The Boys and the Boat" by Daniel James Brown. Feel free to buy it on Amazon for $6 here or go to the local library to pick up a copy for free!

Second, we will all have the opportunity to introduce ourselves at the beginning of the discussion. We will then move on to a few thought provoking questions to get our group discussing. It really is that simple and convenient!

I hope you consider joining us! Please contact me, Hillary Walker, at 910-850-4016 or at with any questions. 

Emergency Supply Kit

9/15/2014 (Permalink)

Recommended items to include in an emergency supply kit:

  • Water (one gallon per person per day)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio with tone alert and extra batteries
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing 
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities 
  • Local maps
  • Hygiene items
  • Important documents such as copies of insurance policies, identification and bank account information
  • Cash 
  • Fire extinguisher
  • Matches in a waterproof container

SERVPRO® is proud to partner with the American Red Cross as the largest corporate sponsor for Ready Rating, ensuring communities are prepared before disasters strike, and to support our neighbors when natural or man-made disasters do strike.

For more information on how to be more prepared for any emergency situation visit:

Dos and Don'ts of VANDALISM

9/10/2014 (Permalink)

General Dos and Don'ts of VANDALISM If this happens to you, call us so we can professionally remove the problem!


  • Hose or wash egg damage from building exterior as soon as possible.
  • Vacuum glass particles from carpets and uphostery.
  • Save containers which reveal the ingredients of spilled inks, cosmetics and paints. 


  • Attempt to remove ink, paint or cosmetic stains.
  • Operate damanged lamps or appliances.
  • Discard furniture wood chips, broken pieces from porcelain, furniture or art objects.