Recent Posts

Restoring Hardwood Flooring

3/13/2018 (Permalink)

Water Damage Restoring Hardwood Flooring Top : Before Bottom : After

Water damage to a home or business can be devastating. The quicker we can get in to take care of the issue, the better and less likely we’ll have to come in and demo. That isn’t always the most ideal option for business and home owners and can prolong the repair process. The photos of the hardwood floors attached to this blog are a perfect example of that. The homeowner called about a burst pipe on the second floor during extremely cold temperatures. Water was beginning to stand on the floor as a result. Beautiful hardwoods on the entire first floor of the home were affected. The first photo shows the floors beginning to cup from the standing water. Once we came in and extracted the water and dried the floors, tenting the floor with plastic became a focus to dry the hardwoods in order to salvage them. They then used a desiccant dehumidifier and wood floor drying units to slowly dry the floors. Slow drying prevents us from over drying the hardwoods or drying too fast. Once drying is complete, the hardwoods need to acclimate at least 30 days before they can be refinished. The second photo is after the drying process. The hardwoods are already looking excellent and on their way back to their original state.

Black Water

3/6/2018 (Permalink)

Water Damage  Black Water Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty.

Black Water

In the restoration industry there are three categories of water and as industry professionals it is our job to determine which category of water each damage has. The most severe category is Category 3 which is also commonly called CAT 3, Black Water or Dirty Water. Category 3 water (Black Water) is highly contaminated water that is potentially toxic to anyone inside the dwelling.

The water is considered category 3 (Black Water) if it meets any of the following criteria. Sources include sewage backup, flooding from rivers or streams, toilet overflow with feces or stagnant liquid that has begun to support bacterial growth. If Category 1 or Category 2 has been left untreated for more than three days, it is likely that it will develop into Category 3 (Black Water). If your damage is deemed as Category 3 (Black Water), it is likely that many pieces of your property will need to be replaced. Anything porous, such as furniture, carpeting and drywall is grossly contaminated. Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty. In fact, most times it is completely translucent.

If you are ever faced with damage to your home act fast, find your source and call the professionals at SERVPRO of Fayetteville. We will assess the damage and ensure that it is properly mitigated to ensure your safety.

Does Your Home Have A Mold Problem?

3/5/2018 (Permalink)

Mold Remediation Does Your Home Have A Mold Problem? In Fayetteville or Cumberland County, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (910) 860-1163

Cumberland County - 24 Hour Emergency Water Damage Service

3/1/2018 (Permalink)

Water Damage Cumberland County - 24 Hour Emergency Water Damage Service SERVPRO of Fayetteville provides 24 hour fire and water damage restoration service in Cumberland County.

SERVPRO of Fayetteville is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 
910-860-1163

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Fayetteville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Fayetteville

SERVPRO of Fayetteville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Restoring Your Fayetteville Commercial Property After A Water Damage Event

3/1/2018 (Permalink)

Commercial Restoring Your Fayetteville Commercial Property After A Water Damage Event Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Fayetteville or Cumberland County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Fayetteville

SERVPRO of Fayetteville specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC Certified Firm

3/1/2018 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Fayetteville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Fayetteville

SERVPRO of Fayetteville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Click http://www.SERVPROfayetteville.com/employee-photos to meet our team!

Meet our Team - Cody Matthews

11/16/2016 (Permalink)

General Meet our Team - Cody Matthews Production Manager, Cody Matthews

Cody is a southern boy who isn't afraid to get his hands dirty doing what he loves. As our Production Manager, he enjoys leading our restoration team and learning more about the industry every day.

Cody is a huge asset to our team with his unwillingness to quit and his go-getter personality. He goes out of his way to do everything his team does and more. He sets a strong example of what a leader should be.

Cody carries those same principles to his life outside of SERVPRO as well. On the weekends, he works hard to help his dad with landscaping and construction projects. When he gets a bit of free time, he hunts and fishes with all his best guy friends that he grew up with in Dunn, NC. Cody rarely rests and we always wonder if he ever truly sleeps. The guy is an expert at operating efficiently with no down time in sight.

As we head into the Thanksgiving season, we get to reflect on the incredible people that we have here at our franchise. We truly couldn't be successful without them.

Meet Our Team - Kathleen

9/21/2016 (Permalink)

Here at SERVPRO of Fayetteville, we want all of our customers to know how much we care about them. The first step we take is answering the phone with care and compassion, knowing that the person on the other end of the line could be having one of the worst days of their life.

Our Office Manager, Kathleen Emond, is the one who takes charge and informs our customers about what we have to offer and how we can make their disaster "Like it never even happened." Kathleen has been with SERVPRO for 5 years and has 15+ years of restoration experience under her belt. She has worked in the field and in the office so there is not much she hasn't seen and there is no situation she cannot mediate and restore for our customers. 

However, there is more to Kathleen than just her restoration and specialty cleaning knowledge. Kathleen is an Army brat who eventually ended up in Pensacola, Florida where she calls home. Although she loves Florida, her son gave her 2 beautiful grandchildren that brought her to Fort Bragg in 2010 and she has never looked back. 

Kathleen and her husband enjoy spending time with their family whenever possible. They also enjoy being active in the local Moose Lodge. Kathleen's hobbies that take up the most time outside of work are camping, laughing, swimming, music and dancing like nobody is watching!

Now that you know a little bit more about Kathleen, we hope you feel more than comfortable calling our office in your time of need. We will take care of you and your family like they are our own! 

Online Book Club - Inaugural Meeting

8/29/2016 (Permalink)

There are three types of people in the world:

1. People who LOVE books and who love to discuss them with a group of people who read as much as they do and who have all the time in the world to devote to their passions.

2. People who hate books, who hate people and who hate discussing.

or 3. People who enjoy reading and discussing but simply do not have time to pick up their kids, make dinner, work out, have a social life AND make it to a group that meets in person once a month. 

Life is hard and it's hectic, so SERVPRO of Fayetteville decided to create a book club that will satisfy even the most busy person (unless you're #2 on the list above and then there's just no satisfying you with any type of book club). 

An online book club is similar to an in-person book club in the fact that a book is assigned and you get the chance to share your views on it once a month. However, the difference is that you can comfortably come to our online book club in your pajamas while eating a pint of your favorite Ben and Jerry's ice cream.

First, you will travel to this link to get to where the discussion will take place on Wednesday, October 12th at 6:30 PM. We are going to be discussing "The Boys and the Boat" by Daniel James Brown. Feel free to buy it on Amazon for $6 here or go to the local library to pick up a copy for free!

Second, we will all have the opportunity to introduce ourselves at the beginning of the discussion. We will then move on to a few thought provoking questions to get our group discussing. It really is that simple and convenient!

I hope you consider joining us! Please contact me, Hillary Walker, at 910-850-4016 or at hwalker@SERVPROoffayetteville.com with any questions. 

Emergency Supply Kit

9/15/2014 (Permalink)

Recommended items to include in an emergency supply kit:

  • Water (one gallon per person per day)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio with tone alert and extra batteries
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing 
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities 
  • Local maps
  • Hygiene items
  • Important documents such as copies of insurance policies, identification and bank account information
  • Cash 
  • Fire extinguisher
  • Matches in a waterproof container

SERVPRO® is proud to partner with the American Red Cross as the largest corporate sponsor for Ready Rating, ensuring communities are prepared before disasters strike, and to support our neighbors when natural or man-made disasters do strike.

For more information on how to be more prepared for any emergency situation visit:

http://www.readyrating.org